Service is key

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I recently had a car problem here in Naples Florida and it set me to thinking about service.  The Mercedes threw a TPMS light at the end of our block.  A quick inspection revealed a drywall screw in the tread of the tire.  No big deal I thought, I’ll just stop in to any of a few places on my route and get it fixed.  That didn’t go so well.  Tire Choice asked if I had an appointment.  I replied no, I had a tire going flat.  They took pity on me and told me if I left the car for the rest of the day they would fix the problem.  (This is at 11:30am.)  Sam’s Club, where I was headed, said I’d have to wait a few hours but they would definitely repair it for me.  Tires Plus offered me an appointment the next day at noon saying they were busy and that was the best they could do. And so it went until Tuffy Auto repair told me to come on down.  I was there for half an hour while they fixed my tire.  That was what I expected from everyone, and I was surprised at how difficult it was to have a small problem corrected.  I was about to go to the parts store and buy a tire plug kit but not everyone has that option…

We operated gas stations for many years and are used to people dropping in with all sorts of problems.  We believe we ought to do something to help them.  I’ve spoken to friends and customers about this and they all told me my experience was pretty normal.

BUT that was one of the things they valued about their relationship with Georgica Services.  We do go out of our way to help people, and it is appreciated.  I am very proud of this company and how Donovan and June are keeping that service tradition alive! 

Jim